we are the customer, at the time of checkout always love to allow businesses to erase the fraction, even if not really want to bargain, or that this fraction is not much, but this situation is very common. So, in the transaction link of the sales process, often meet customer requirements with a fraction, how did you deal with it?
this is a lot of clothing stores will encounter problems can not deal with the loss of a single sale because of a few dollars. Especially for customers want more time, would have said: "I bought so much, you put 3 dollars or I will erase a fraction of it, do not buy." What should I do?
in view of this situation, there is such a deal with the occult, his words, the vast majority of customers will immediately pay 3 dollars: "now what can not be bought, so you just feel a little bit uncomfortable, but we every day financial reconciliation, so please forgive me, or to me!" Two words in front of the customer’s psychological analysis is very thorough, behind two words to win customers "sympathy", the effect is excellent.
do not say what I am working, you do not care about this a few dollars, and so on stand on their own point of view, and must stand in the customer’s point of view. If you just shopping guide, not the boss, do not give the leadership to make a phone call, a phone call will make customers feel that there is a chance, basically difficult.
The relationship between
loyal customers and shop are dependent on each other. The first bid is tentative, second counter-offer is verified after the third time won’t make a counter-offer. So, in the face of customer’s bargain, how should we respond?
The specific response of three
1, also a single digit (1-9 yuan):
customer spending 603 yuan, 3 yuan for a fraction of the erase.
response: "3 dollars to buy what you think, you just erase this 3 yuan, the heart will feel very uncomfortable, but our financial audit every day, you don’t embarrass me, forgive me, or to me." As he said, he extended his hand to the customer
2, also ten digits (10-99 yuan):
customer spending 621 yuan, 21 yuan for a fraction of the erase.
response: "today, our store has not completed the goal, you buy this suit, we can reach the goal, you can help me."
3, also a hundred digits (100-999 yuan):